Refund Policy

Unless a product page states otherwise, Modelion Works offers a 7-day voluntary refund period from the date of purchase. If you are not satisfied with an eligible Modelion Works software product, you may request a refund within 7 days of purchase.

To request a refund, contact support@modelionworks.dev.

Please include the email address used for your Modelion Account or purchase, and any information reasonably necessary to identify the order.

Payments made through Modelion Works may be processed by Lemon Squeezy, our Merchant of Record. Approved refunds may therefore be processed through Lemon Squeezy or the applicable payment method.

Processing time may vary depending on the payment method, financial institution, and payment provider.

When a full refund is completed:

• The related Modelion product entitlement may be revoked
• Further downloads through the Modelion Library may be disabled
• Associated license keys may be deactivated
• Future license activations may be blocked

A refunded license may no longer be used where technically enforceable and legally permitted.

Modelion Works may refuse voluntary refund requests where legally permitted if there is reasonable evidence of:

• Fraud
• Chargeback abuse
• Repeated purchase-and-refund behavior
• Unauthorized license sharing or redistribution
• Attempts to circumvent licensing or payment controls

This does not limit any mandatory refund or consumer rights provided by applicable law.

This voluntary refund policy does not limit any mandatory consumer rights available under the laws of your country or region.

Where applicable law provides stronger or longer refund, cancellation, withdrawal, warranty, or remedy rights, those rights take precedence.

Certain products, services, upgrades, or other offerings may have additional refund conditions disclosed before purchase. Where a product-specific policy conflicts with this general policy, the product-specific terms apply only to the extent permitted by applicable law.

If you believe a transaction was made incorrectly, we encourage you to contact us before initiating a chargeback so we can investigate and attempt to resolve the issue.

Fraudulent or abusive chargebacks may result in suspension or revocation of the associated product entitlement or license.

Refund requests and questions may be sent to: